Sseeno.ai
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Terms of Service

Operated by CARDIGITAL FZCO · Dubai, United Arab Emirates · License #15150

Seeno.ai Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of Seeno.ai (the "Service"), a software-as-a-service platform that monitors how brands appear across generative AI answer engines. By creating an account, clicking "I agree", or otherwise accessing the Service at https://seeno.ai, you enter into a binding agreement with CARDIGITAL FZCO.

The Service is offered for business and professional use only. If you are using Seeno.ai on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" and "your" refer to that entity. If you do not agree with these Terms, do not use the Service.

These Terms work together with our Privacy Policy and any order form or plan-specific documentation. In case of conflict, an executed order form prevails over these Terms for the specific customer it covers.

2. Who We Are

The Service is operated by:

  • Legal name: CARDIGITAL FZCO
  • Jurisdiction: Dubai, United Arab Emirates
  • License: DSO-FZCO License #15150
  • DUNS: 571162253
  • Registered address: Dubai Silicon Oasis, DSO-IFZA, Dubai, United Arab Emirates
  • Contact email: hi@seeno.ai
  • Website: https://seeno.ai

References to "Seeno", "we", "us", or "our" in these Terms mean CARDIGITAL FZCO.

3. What the Service Does and Does Not Do

Seeno.ai runs automated prompt-based audits and ongoing scans that query generative AI answer engines, including ChatGPT, Perplexity, Claude, Google AI Overviews, and Gemini. We parse the responses and present visibility, positioning, and competitor signals in a dashboard.

What the Service does not do:

  • It does not control, influence, or guarantee how any AI engine answers a prompt.
  • It does not produce deterministic results. Engine outputs are generated by third-party large language models and change continuously, sometimes between consecutive scans.
  • It does not provide legal, investment, medical, or other professional advice.

Seeno reports are informational signals about AI visibility. They must not be used as the sole basis for legal, investment, medical, or other high-stakes decisions. You are responsible for validating any action you take based on Seeno data.

4. Accounts and Eligibility

The Service is offered for business and professional use only and is intended for companies, agencies, and sole proprietors acting in a professional capacity. You must be at least 16 years old to create an account, and you must have legal capacity to enter into these Terms in your jurisdiction. The Service is not offered to individuals under 16 or to consumers acting outside the scope of a trade, business, or profession.

When you create an account, you agree to:

  • Provide accurate and current registration information.
  • Keep your password (or OAuth provider credentials, if you sign in with Google) confidential.
  • Be responsible for all activity that happens under your account, including acts of workspace members you invite.
  • Notify us promptly at hi@seeno.ai if you suspect unauthorised access.

Workspace owners can invite additional members and assign roles. The workspace owner is responsible for the conduct of invited members and for ensuring they comply with these Terms. Members only gain access to the workspaces they are invited to.

5. Subscription Plans, Billing, and Renewals

Seeno.ai offers the following plans:

  • Free tier: a single brand audit and a limited number of scans, for evaluation.
  • Growth plan: USD 149 per month.
  • Pro plan: USD 299 per month.
  • Scale plan: USD 699 per month.

Payment processor. Paid plans are billed through Stripe, Inc. (United States). By subscribing, you also accept Stripe's terms for the payment transaction. Payment card numbers, expiry dates, and last-4 digits are handled entirely by Stripe. Seeno stores only a Stripe customer identifier and invoice-related metadata (such as invoice number, amount, and date).

Billing cycle and renewals. Subscriptions renew automatically at the end of each billing period (monthly, unless otherwise agreed) at the then-current price for your plan. You can cancel future renewals at any time from your dashboard; cancellation takes effect at the end of the current paid period.

Upgrades, downgrades, prorations. When you upgrade mid-cycle, Stripe prorates the difference and charges it immediately. Downgrades take effect at the next renewal; we do not issue prorated credits for downgrades.

Refunds. Fees are non-refundable except where required by applicable law, or where we agree in writing to issue a refund. Cancelling does not entitle you to a refund of fees already paid for the current period.

Taxes. Prices are exclusive of VAT, sales tax, withholding, or similar taxes, which are your responsibility where applicable. If we are required to collect tax, it will be added to your invoice.

Failed payment. If a charge fails, we may retry the charge, downgrade your workspace to the Free tier, or suspend access until payment is resolved.

6. Acceptable Use

You agree not to, and not to allow any third party to:

  • Reverse engineer, decompile, or attempt to derive the source code or underlying models of the Service, except to the extent this restriction is prohibited by applicable law.
  • Scrape, crawl, or harvest data from the Service outside of features we expose (such as exports or APIs we document).
  • Extract, probe for, or attempt to obtain any API keys, credentials, prompts, or system instructions we use to call third-party AI engines.
  • Automate, load-test, or abuse the audit and scan features beyond the quotas of your plan, or use multiple Free accounts to circumvent limits.
  • Use the Service to generate content that infringes third-party rights, violates applicable law, or targets protected categories of persons unlawfully.
  • Upload or query prompts containing personal data of others where you do not have a lawful basis, or sensitive categories of data prohibited by applicable data protection law.
  • Interfere with the Service's integrity, security, or availability, including by bypassing rate limits, authentication, or access controls.
  • Resell, white-label, or provide the Service to third parties without a written agreement with us.

We may investigate suspected violations and take appropriate action, including suspending or terminating offending accounts.

7. Intellectual Property

Our platform. CARDIGITAL FZCO and its licensors own all rights, title, and interest in the Service, including the software, dashboards, scoring logic, prompt templates, visual design, documentation, trademarks, and aggregated or anonymised analytics. These Terms do not grant you any right in the platform beyond the limited right to use it during your subscription.

Your inputs. You own your brand inputs: the brand domain, tracked prompts, competitor set, scan schedules, and any related content you submit ("Customer Content"). You grant Seeno a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and analyse Customer Content, and to forward prompts to third-party AI engines, solely to operate and improve the Service for you.

Engine outputs. Responses returned by third-party AI engines are produced by those engines and are subject to their own terms. We provide them to you as retrieved, without warranting rights in the underlying output.

Feedback. If you send us feedback or suggestions, we may use them without obligation to you.

8. Third-Party AI Engines and Subprocessors

The Service depends on third-party AI engines and infrastructure providers. As of the effective date, our subprocessors include:

  • OpenAI (US) for ChatGPT / GPT-5.x engine calls and response parsing.
  • Anthropic (US) for Claude 4.x engine calls.
  • Google (US / EU) for Gemini engine calls and Google AI Overviews retrieval (via Serper).
  • Serper (US) for Google AI Overviews SERP retrieval.
  • Perplexity (US) for Perplexity engine calls.
  • OpenRouter (US) for multi-model routing.
  • Stripe (US) for payment processing.
  • Supabase (EU, eu-central-1) for Postgres, Auth, Storage, and Edge Functions.
  • Vercel (US) for web hosting.
  • Cloudflare (US) for CDN and R2 object storage.
  • Sentry (US) for error monitoring, without PII.

Availability, accuracy, latency, and content of engine outputs depend on these third parties. We are not responsible for changes in their models, pricing, availability, or content policies, but we will make reasonable efforts to route around outages or substitute equivalent providers.

The current list of subprocessors is published in our Privacy Policy. Material changes to that list (including additions or replacements) will be notified under the general changes policy set out in Section 14.

9. Confidentiality

Each party may receive information that is confidential to the other ("Confidential Information"), including Customer Content, non-public pricing, tracked prompts, and technical details about the Service. The receiving party agrees to:

  • Use Confidential Information only to perform under these Terms.
  • Protect it with at least the same care it uses for its own confidential information, and in any case no less than reasonable care.
  • Not disclose it to third parties other than employees, contractors, and subprocessors with a need to know and under equivalent confidentiality obligations.

Confidentiality does not apply to information that is public without breach, independently developed, lawfully received from a third party, or required to be disclosed by law or court order (with notice where permitted).

10. Warranties and Disclaimers

We warrant that we will provide the Service with reasonable skill and care.

Otherwise, and to the maximum extent permitted by applicable law, the Service is provided "as is" and "as available". We do not warrant that:

  • The Service will be uninterrupted, error-free, or free of harmful components.
  • AI engine outputs will be accurate, complete, current, or consistent between scans.
  • Seeno will place, cause to place, or preserve your brand in any AI engine's answer.
  • The Service will meet a specific commercial or regulatory outcome.

We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by UAE law:

  • Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or goodwill, even if advised of the possibility.
  • Subject to the carve-outs below, neither party is liable for loss or corruption of data where such loss is not caused by that party's own breach of these Terms.
  • Each party's total aggregate liability arising out of or relating to these Terms is capped at the total fees paid by you to Seeno for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.
  • For the Free tier, our aggregate liability is capped at USD 100.

The exclusions and caps above do not apply to, and do not limit, liability arising from: (a) Seeno's breach of its confidentiality obligations in Section 9; (b) Seeno's gross negligence or wilful misconduct; or (c) Seeno's failure to follow the express data export and deletion commitments set out in Section 13 and our Privacy Policy.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for fraud, or death or personal injury caused by negligence.

12. Indemnification

You agree to defend, indemnify, and hold harmless CARDIGITAL FZCO, its officers, employees, and contractors from and against any third-party claims, damages, liabilities, and reasonable legal costs arising out of or related to: (a) your Customer Content; (b) your use of the Service in breach of these Terms or applicable law; (c) your infringement of third-party intellectual property or privacy rights; and (d) disputes between you and your workspace members or end clients.

We will promptly notify you of any such claim, allow you to control the defence (with counsel reasonably acceptable to us), and cooperate at your expense. You may not settle a claim in a way that admits liability on our part or imposes obligations on us without our prior written consent.

13. Suspension and Termination

Cancellation by you. You can cancel your subscription at any time from the dashboard. Cancellation stops future renewals; it does not refund fees already paid, and your workspace remains accessible (typically on the Free tier or until the end of the paid period).

Termination or suspension by us. We may suspend or terminate your access, in whole or in part, if: (a) you materially breach these Terms and do not cure the breach within 14 days of written notice, where the breach is curable; (b) your payment fails and is not resolved within 14 days; (c) we are required to do so by law, court order, or a subprocessor's enforcement action; or (d) your use poses a security, legal, or operational risk to the Service or other users. For serious breaches, including abuse, fraud, or threats to the platform, we may suspend immediately.

Data export after cancellation or expiry. While your account remains active (including on the Free tier after a downgrade), you may export workspace data at any time through the in-app export tool. If we terminate or close your account for the reasons above, we will, where lawful and practical, provide a 30-day window during which you may request an export by emailing hi@seeno.ai before workspace rows are deleted.

Account deletion. If you submit an explicit account deletion request (whether from the dashboard or by emailing hi@seeno.ai), access to the workspace is forfeited immediately and no further export is available. Workspace rows are then wiped within 30 days of the deletion request, in line with our Privacy Policy.

Retained records. Invoice and tax records are retained as required by UAE commercial record-keeping norms (up to 7 years), regardless of account deletion.

Survival. Sections on intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, and any accrued payment obligations survive termination.

14. Changes to the Service and These Terms

We improve the Service continuously and may add, change, or remove features. We will not make changes that materially reduce core functionality of your paid plan during a billing period without notice.

For material changes to these Terms, we will notify you by email to your account address and through an in-app banner at least 14 days before the changes take effect. Continued use of the Service after the effective date of the change means you accept the updated Terms. If you do not accept them, you may cancel before they take effect.

Minor changes (clarifications and typographical fixes) may take effect on publication. Changes to data processing practices are governed by the notice mechanics described in our Privacy Policy; material changes to the list of subprocessors will be notified using the same email and in-app banner mechanics set out above.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws principles. The courts of Dubai have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, subject to any mandatory statutory rights that cannot be derogated from by contract.

Before starting court proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation for at least 30 days after written notice of the dispute is sent to hi@seeno.ai.

Data protection matters, including the legal basis for processing, retention, your rights, subprocessor disclosures, and the mechanisms relied on for any cross-border transfers, are addressed exclusively in our Privacy Policy.

16. Contact Information

Questions, notices, and legal correspondence should be sent to:

  • Legal entity: CARDIGITAL FZCO
  • Address: Dubai Silicon Oasis, DSO-IFZA, Dubai, United Arab Emirates
  • License: DSO-FZCO #15150
  • Email: hi@seeno.ai
  • Website: https://seeno.ai

17. Effective Date

These Terms are effective from 24 April 2026. They replace any prior terms for the Service from that date onward.