AI Brand Intelligence Platform
This Privacy Policy ("Policy") describes how CARDIGITAL FZCO ("Company," "we," "us," or "our"), the operator of Seeno.ai, collects, uses, stores, processes, discloses, and protects personal data provided by or collected from users ("User," "you," or "your") of the Platform.
This Policy is issued in compliance with applicable data protection laws of the United Arab Emirates, including:
By accessing, registering for, or using the Platform, you acknowledge that you have read and agree to this Policy. This Policy should be read in conjunction with our Terms of Service.
The data controller responsible for processing your personal data is:
CARDIGITAL FZCO
Dubai Silicon Oasis, IFZA
License No. 15150
Dubai, United Arab Emirates
Email: hello@seeno.ai
| Category | Details | Purpose |
|---|---|---|
| Email Address | Your email used for registration | Account creation, authentication, reports delivery |
| Brand Name | The brand you wish to monitor | AI brand intelligence monitoring |
| Website URL | Your brand's website address | Comprehensive brand analysis |
| Payment Information | Processed entirely by Stripe; we only receive last 4 digits, card brand, and transaction history | Subscription billing |
| Category | Details |
|---|---|
| Usage Data | Pages visited, features used, session duration, frequency of use, clickstream data |
| Device & Technical Data | IP address, browser type and version, operating system, device type, screen resolution |
| Log Data | Server logs including access times, pages viewed, and system activity |
We do not collect sensitive personal data (racial/ethnic origin, political opinions, religious beliefs, health data, biometric data), government IDs, or precise geolocation data.
We process your personal data for the following purposes:
In accordance with Article 4 and Article 5 of the UAE PDPL, we process your data on the following bases:
We engage the following third-party service providers to deliver and support the Service:
| Provider | Purpose | Data Shared |
|---|---|---|
| Supabase | Authentication & database hosting | Email, account data, usage data |
| Stripe | Payment processing | Payment details, billing information |
| Resend | Transactional email delivery | Email address, report content |
| OpenAI API | AI brand monitoring (ChatGPT) | Brand name, website URL (query context) |
| Google API | AI brand monitoring (Gemini, AI Overview) | Brand name, website URL (query context) |
| Anthropic API | AI brand monitoring (Claude) | Brand name, website URL (query context) |
| Perplexity API | AI brand monitoring (Perplexity) | Brand name, website URL (query context) |
Each provider processes data in accordance with their own privacy policies and applicable data protection laws. We select providers that maintain appropriate security measures and data protection standards.
The Platform uses minimal cookies necessary for functionality:
We do not use advertising cookies, marketing trackers, or third-party analytics cookies. We do not engage in cross-site tracking or behavioral advertising.
Your data may be transferred to and processed in jurisdictions outside the UAE where our third-party service providers operate (including the United States and European Union). Where such transfers occur, we ensure that appropriate safeguards are in place, including:
Upon expiration of the retention period, data will be securely deleted or irreversibly anonymized.
Under the UAE PDPL and applicable data protection laws, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at hello@seeno.ai. We will respond within 14 calendar days, or such shorter period as required by applicable law. We may request verification of your identity before processing your request.
We implement appropriate technical and organizational measures to protect your personal data, including:
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any data breach in accordance with applicable law.
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete such data. If you believe a child has provided us with personal data, please contact us at hello@seeno.ai.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated via email or through a prominent notice on the Platform at least 30 days prior to the effective date. Your continued use of the Service after the effective date constitutes acceptance of the updated Policy.
For any questions, requests, or complaints regarding this Privacy Policy or our data practices:
CARDIGITAL FZCO
Dubai Silicon Oasis, Dubai, United Arab Emirates
IFZA License #15150
Email: hello@seeno.ai
Website: seeno.ai
If you are not satisfied with our response, you may lodge a complaint with the UAE Data Office or the relevant data protection authority in your jurisdiction.