seeno.ai

Terms of Service

Revised 26 August 2026

These terms govern the use of the Seeno website at seeno.ai and the Seeno dashboard at app.seeno.ai (together, the service). The service is operated by CARDIGITAL FZCO. Using the service means you accept these terms. If you do not accept them, do not use the service.

Seeno has no registered operating entity yet. Registration is under way. When it completes, the registered name, number, address and country will be published on this page and in the site footer, and the sections below that depend on them will be completed at the same time. Until then we name no company details, because inventing them would be worse than leaving them out.

Personal data is handled under the privacy policy. Where these terms and the privacy policy differ about personal data, the privacy policy applies.

1. What the service does

Seeno asks AI engines the questions your buyers ask, reads the answers, and reports whether your brand is named in them, who is named in your place, and how that changes over time. The engines are ChatGPT, Perplexity, Gemini, Google AI Overviews and Claude.

In a regular run each tracked question is asked 2 times, so that one unusual answer does not read as a change. A free audit asks each question once: it is a snapshot, not a measurement.

A measurement describes what an engine answered at the moment it was asked. The engines are systems run by other companies. They change their models, their sources and their behaviour without telling us, and the same question can get a different answer an hour later. Seeno reports what it observed. It does not promise you a position in any answer, a share of answers, a level of traffic, or any commercial result.

2. Your account

An account belongs to a person, not to a mailbox shared by a team. You are responsible for keeping your password to yourself and for anything done under your account. If you learn that someone else has reached your account, write to [email protected].

The details you give when you register have to be accurate, and you keep them accurate while you use the service.

3. Organisations, workspaces and roles

One account can belong to several organisations. What you can do inside an organisation is decided by your role there.

  • Owner — full access, including payment and members
  • Analyst — brands, questions, measurements, reports and recommendations across the organisation, without payment and members
  • Viewer — reading and export, without changes
  • Agency client — one workspace only: their own brand, and the reports and recommendations for it

The owner of an organisation decides who is a member of it and what data those members can see. The number of members is not limited by the plan.

A workspace is a part of an organisation with its own brands, competitors and questions: a line of business, a city, or a single client of an agency. The number of workspaces is set by the plan.

Running measurements for your own clients is a normal use of the service — that is what workspaces and the agency client role are for.

4. The free audit

The free audit needs a website address and a work email, and no account. It asks 30 buyer questions across 5 engines and sends the report to the address you gave, usually within 2 to 4 minutes. We do not undertake to deliver reports to free mailbox providers: the audit is meant for a work address.

The public link to an audit report stays open for 7 days from the moment the report is ready, and then stops opening. The email address from the form is not shown in the public report. How often audits can be started is limited two ways: one finished report per domain per day, and a limited number of audits from one IP address per day.

5. Plans, payment and renewal

Paid plans are subscriptions. They are billed in advance, monthly or yearly, in US dollars. What each plan costs and what it includes is shown on seeno.ai and again at checkout, before you pay.

Payments are processed by Stripe. Card details are entered on the payment provider’s side; we do not receive them and do not store them. What reaches us is the fact of the payment, its amount, the plan and the invoice.

A subscription renews automatically for the same period until it is cancelled. You can cancel at any time in the dashboard or by writing to us. Cancellation takes effect at the end of the period you have already paid for, and the service keeps working until then.

Prices can change. A change reaches your subscription no earlier than thirty days after we write to the account address about it, so that you can cancel before it applies. A change never applies to a period already paid for.

Prices are shown without taxes that we are required to add. Where a tax has to be added, it is shown before you pay. Add-ons bought in the middle of a period are charged in proportion to the days remaining, on the next invoice.

6. Refunds

Cancelling stops the next charge. By itself it does not refund the current period, because the service stays available to the end of it.

We refund the unused part of a paid period in two cases: when we suspend or end the service for reasons that are not your fault, and when we end your access because you broke these terms. Breaking the terms does not turn a prepayment into money we have earned.

Where the law of the country you live in gives you, as a consumer, a right to withdraw from a contract or to a refund, that right applies in full and nothing here reduces it. Refunds are returned by the way the payment arrived.

7. What you must not do

  • give your password to another person. A contractor or an agency employee invited into the organisation under their own account is a member of it, not an outsider
  • put personal data into the text of a buyer question. The question goes to AI systems whole, and it cannot be recalled from them
  • collect data from the service by means that are not provided for that
  • create load beyond what the plan provides for, or work around technical limits
  • use the service to break the law, to infringe someone else’s rights, or to pretend to be someone you are not

8. Content and rights

The service itself, its design and its code belong to the operator. The brands, competitors and questions you enter, and the results measured against them, belong to you. We use them only to deliver the service. We do not pass them to anyone for that person’s own purposes, do not publish them, and do not use them for our own purposes without your separate agreement.

There is one exception, and it is the measurement itself. The text of a question goes to the AI engines and to the providers that give access to them: without that there is nothing to measure. Only the question text goes out. We do not add your brand name, your account details or your email address to the request. Some of those systems operate in other countries.

Your data becomes public only by your own action: when a free audit is ordered, its report opens by link, and a report in the dashboard can be given a public link. A link created in the dashboard can be revoked there.

Answers from AI engines are quoted as they were received. Where a quote is shortened, the cut is marked […]. A quote is evidence, so its text is not edited. If a person named in a quote asks for their name to be removed, the quote is deleted whole rather than rewritten.

9. Availability

The service can be unavailable during planned maintenance and during failures at the suppliers it depends on. We announce planned maintenance in advance. We do not offer an uptime commitment, and an engine can become unavailable to us at any time, because it is not ours.

10. No warranty

The service is provided as it is. We do not warrant that it will run without interruption or error, that any particular engine will stay available, or that a measurement will repeat if it is run again.

Measurements and recommendations are observations and suggestions, not professional advice. Decisions you take on the basis of them — commercial, legal or financial — are yours. Where the law does not allow a warranty to be excluded, that exclusion does not apply to you.

11. Limitation of liability

We are not liable for indirect or consequential loss, for lost profit, lost revenue, lost business or lost data.

For everything else, our total liability for all claims arising in any twelve months is limited to what you paid us for the service in the twelve months before the claim arose.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, and for death or personal injury caused by negligence.

12. Suspension and termination

We can suspend access when these terms are broken. Before we do, we write to you, name the breach, and give at least three business days to put it right. We suspend without warning only when waiting would threaten the security of the service or the data of other customers. As soon as the breach is fixed, access is restored. Money for the remaining days of a paid period is returned as described in section 6.

You can stop using the service at any time. An account is closed by writing to [email protected] from the address it is registered to; there is no delete button in the dashboard yet. What happens to the data afterwards is described in the privacy policy.

The sections about content and rights, warranties and liability keep working after access ends.

13. Changes to these terms

We can change these terms. The version in force, with its date, is always on this page. A change never makes your position worse inside a period you have already paid for. When a change affects your rights, we write to the account address before it applies.

14. Disputes and contact

If something goes wrong, write to [email protected] first. Most things are settled that way, and faster than any other way.

These terms do not name a governing law or a court, because the operating entity is not registered yet and naming a forum that does not exist would give you a promise that cannot be kept. When registration completes, the governing law and the place for disputes will be published on this page, and they will not be applied backwards to a dispute that arose before that.

Rights that the law of the country you live in gives you as a consumer apply whatever these terms say, and nothing here takes them away.